FAQ

How long does it take to receive my order?

Once your order is placed, it will typically take 1-3 business days to process and ship. Shipping times may vary depending on your location. You will receive a tracking number once your order has been shipped.

Do you offer international shipping?
No, we do not offer International shipping at this time

Do you offer free shipping?
At this time, we do not offer free shipping. However, we prioritize transparency and accessibility in pricing, ensuring our products remain affordable for all.

What materials are your earrings made of?
Our earrings are made with high-quality materials such as sterling silver, gold-plated brass, base metal , Czech glass , Austrian Crystals, and semi-precious gemstones. Each piece is carefully crafted to ensure durability and longevity.

Do you accept returns, refunds, or exchanges?
Unfortunately, we do not accept returns, refunds, or exchanges as all our sales are final. However, in the rare event that items are damaged during transit, we are happy to review your case for a refund or return. Please contact us at orders@rheaartistrystudio.com for pre-approval before initiating any returns or refunds. Our commitment to transparency and honesty is paramount as a small business crafting handmade items held to high-quality standards.

How do I care for my earrings?
To keep your earrings looking their best, we recommend avoiding contact with water, perfumes, and lotions. When not in use, store your earrings in a cool, dry place away from direct sunlight. Gently clean your earrings with a soft cloth to remove any dirt or oils.

How do I care for my Leather accessories?
To keep your leather accessories looking their best, remember to handle them with care. Avoid exposing them to direct sunlight or moisture, as this can cause fading or cracking. For cleaning, use a soft, dry cloth to wipe away dirt and debris. For tougher stains, use a leather cleaner or conditioner, but be sure to test it on a small, inconspicuous area first. Finally, consider conditioning your leather accessories regularly to keep the material soft and supple. With proper care, your leather accessories will remain a stylish and durable companion for years to come!

Can I request a custom order?
At this time, we do not offer custom orders. However, we regularly update our collection with new and unique designs, so be sure to check back for new arrivals.

How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team at orders@rheaartistrystudio.com. We strive to respond to all inquiries within 24 hours.